Droit de rétractation

You have the right to withdraw from this contract within 14 days without giving any reason.

Le délai de rétractation est de 14 jours à compter du jour où vous, ou un tiers autre que le transporteur et désigné par vous, prenez physiquement possession des biens.

Pour exercer votre droit de rétractation, vous devez nous informer

1two1 GmbH & Co. KG
Gorch-Fock-Str. 36
28844 Weyhe
Germany
Email: service@eclipse.bike

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the form below, but it is not obligatory.

Pour respecter le délai de rétractation, il vous suffit d’envoyer votre notification relative à l’exercice de votre droit de rétractation avant l’expiration du délai de rétractation.

Conséquences de la rétractation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Vous devez nous renvoyer les biens ou nous les remettre sans retard excessif et, en tout état de cause, au plus tard 14 jours après le jour où vous nous avez communiqué votre décision de rétractation. Le délai est respecté si vous renvoyez les biens avant l’expiration du délai de 14 jours.

Vous supporterez le coût direct du retour des marchandises.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Formulaire de rétractation

If you wish to withdraw from the contract, please fill in the form below and submit it. We will confirm receipt by email.