Refund policy

Right of withdrawal (consumers)

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. Full withdrawal instructions and the withdrawal form: eclipse.bike/pages/eu-withdrawal.

How to withdraw and return

To withdraw, inform us by a clear statement — via self-service in your customer account at account.eclipse.bike, by email to service@eclipse.bike, by post to 1two1 GmbH & Co. KG, Gorch-Fock-Str. 36, 28844 Weyhe, Germany, or with the withdrawal form. To meet the deadline, it is sufficient to send your notice before the withdrawal period expires.

Please send the goods back within 14 days of your withdrawal to:
1two1 GmbH & Co. KG, Borgwardstr. 24, 28857 Syke, Germany
You bear the direct cost of returning the goods.

Refunds

We refund all payments received from you, including standard delivery costs (except additional costs if you chose a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days after we receive your withdrawal. We use the same payment method you used for the original purchase; you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them, whichever is earlier.

You are only liable for any loss in value of the goods resulting from handling that is not necessary to check their nature, characteristics and functioning.

Defective or wrong items

If an item is defective, damaged in transit or not what you ordered, please contact us at service@eclipse.bike. Your statutory warranty rights apply in full.

Questions about returns: service@eclipse.bike